Apple has announced that it is rolling out an online support section where Apple Geniuses are there to chat and help you. At the moment, the new service is available for UK, Germany, Spain, and Brazil, but I am almost sure the next country on the list will be the USA. From what we can tell so far, they will help you make up your mind about your acquisition. We’re not yet sure if they are able to provide more vast technical help, but this is a start, at least.
Get online help from Apple Geniuses
Obviously, online is not the single option, you can also discuss directly with a specialist over the phone, and you can even watch the Specialist’s screen as he performs a personalized guided tour (no need for screen-sharing tools here). You can now get support from Apple’s Geniuses for you to decide if you need the iPhone 4S, the new iPad or you’ll be joining the Android side, which lures us with Samsung Galaxy S3 and the latest, Galaxy Note 10.1. Apple said the following: If you buy an iPhone or iPad, the helpful folks will get you all set up and explain to you how everything works: configuring your email, setting up your iCloud account, and so on. Without a doubt, this new service will be loved by customers. Being able to chat with a real person is very comfortable and reassuring. If you’re a shy person, if you really don’t have the time, or if you absolutely love to buy gadgets online, then this is for you.
